Operation
Your System
runs. Always
Stable operations for business-critical platforms. Based on SRE principles.
Production systems don't forgive mistakes. That's why we take full operational responsibility: contractually defined SLAs, proactive monitoring, and a team that identifies problems before they become incidents.
100%
availability is our mission
Availability
99,9xxx%
Contractual · Measurable · Transparent
Response Time
< 15 Min
For P1 Incidents
Reachability
24/7
We're available 24/7
Not reactive.
Not classical SRE.
We're not a classic managed services shop.
We are cloud enablers with a commitment to high availability.
Complete.
Clearly Defined.
Documentation
Always Up to date
Living operations documentation – architecture, assets & runbooks always up to date.
Patch Management
Automated
Automated, tested patches – critical updates deployed within 24 hours.
Backup
EU-Compliant
Encrypted 3-2-1 backups in the EU – RPO ≤ 24h, RTO ≤ 4h, regular restore tests.
Support
Available · Multilingual
One team, three channels: ticket portal, Slack & hotline – in German and English.
24/7 Management
Always Available
Monitored around the clock by certified cloud engineers.
Monitoring & Alerting
Proactive
Proactive monitoring with correlated alerts – issues detected before you notice them.
Incident Management
ITIL-Compliant
ITIL-compliant incident & escalation management incl. post-mortem within 5 business days.
Service Reporting
Monthly
Monthly report with KPIs, trends and recommendations for your cloud optimization.
Measurable.
Contractual.
99,9xxx%
Availability
- Measurable · Transparent
Contractually defined, reported monthly. No room for interpretation — either the target is met or a structured review process takes place.
< 15 Min
Response Time
- For P1 Incidents
Possible for critical systems. Contractually defined with clear escalation logic and dedicated ownership.
24/7
Reachability
- Always Reachable
Available around the clock for you and your systems. So you can sleep at night.
Certifications & Standards
BSI Grundschutz
ISO 27001 compatible
GDPR-compliant
NIS2
SOC 2 ready
Ready to
Hand Over
Responsibility?
No Risk. Clear SLAs.
Handing off operations of a system is one of the most important decisions you can make. We take this responsibility seriously — and walk through it with you step by step.
- Start here
Request Operations
Schedule an initial call — we understand your system landscape, your SLA requirements, and show what a structured operations handover looks like.